May 2011
13 posts
“Tumblr’s service prides itself on ease of use. ‘Tumblr lets you effortlessly share anything,’ they claim on their website. So when a user does have a question or is experiencing some trouble with the service, LaFountain wants to make sure their support experience is also quick and effortless.”
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Zendesk: Tumblr providing exceptional support to more than 19 million bloggers
A little peak into how Marc and our fantastic Support team work.
“Unlike blogging, where you spend time thinking carefully about what you say in each post, Tumblr is really more about the moment of consciousness, and capturing a snapshot of it. Hence, where blog posts are supposed to be solid and stand-alone, Tumblr posts stand in relation to an entire thread of posts. That’s why looking at a Tumblr page is like taking a peek into a person’s stream of consciousness.”
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The Manila Bulletin: Retention, self-expression, Tumblr
Maraming salamat!
We just had two hardware failures occur in quick succession leading to intermittent errors on the Dashboard and an outage on a subset of blogs.
Hardware failures are the norm when operating at our scale, and we’re confident this cluster should have had enough capacity to tolerate these issues. However, the failover appeared to hang and trigger a cascading failure.
Our operations team was able to quickly identify and begin recovering from the issue. We’re re-examining this specific method of failover and are thoroughly reviewing our procedures related to this incident.
Our deepest apologies to those affected. We owe you better.
